A View into the development of two comparable systems through the application of business re-engineering in an SME

Abstract

Ideal Caravan Sales Ltd is a medium sized business with their headquarters in Durham, England. Their main business is the sale and transportation of static and touring caravans. Ideal Caravans (1С) have identified a process within their business which is not functioning adequately and does not allow the required control. As a result of this, they have decided to review that process and implement a computer system in order to rectify the problem. The company have also taken this opportunity to introduce a structured framework which they can apply to all future computer system developments. This thesis is an examination into the highlighted problem and discusses options available to the company. It considers off-the-shelf options as well as bespoke systems. The thesis also defines a structured approach for the company to use in the implementation of any future software systems. This will result in positioning the company so that it can clearly identify, design and implement new computer systems successfully whether internally or externally. The thesis also considers a comparison between two bespoke systems, identifying which is the most successful in solving the identified issue.