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Durham e-Theses
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Living the Call Centre –Global, Local, Work, Life, Interfaces.

WARREN, JONATHAN (2011) Living the Call Centre –Global, Local, Work, Life, Interfaces. Doctoral thesis, Durham University.

PDF (Thesis) - Accepted Version


This thesis explores ideas about the changing nature of work and general social change. It does this by examining the global call centre industry.
The call centre industry serves as a case study within which ideas about globalization and the lived experience of it can be explored.
The thesis explored the work and non work lives of those involved with the industry in the North East of England and the Indian subcontinent. The research made extensive use of qualitative interverviews.

Item Type:Thesis (Doctoral)
Award:Doctor of Philosophy
Keywords:Globalization, call centres, industrial change, interfaces, socil action. North East England, India
Faculty and Department:Faculty of Social Sciences and Health > Applied Social Sciences, School of
Thesis Date:2011
Copyright:Copyright of this thesis is held by the author
Deposited On:02 Jun 2011 15:20

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